TRUE STORIES
FROM REAL PEOPLE
We didn't make this stuff up. These are TRUE STORIES from REAL CLIENTS. Would like to talk to them? Just let us know.
A staff developer shared with me that she has worked at several large hospitals in the Chicago area and all of these hospitals had online learning that employees were required to complete on an annual basis. She has previewed most of the Upstairs Courses and said that the Upstairs Courses are much better than any online courses that she has ever completed. She was very complimentary of the design of the courses and of our ability to make them available to all staff. It's exciting to see the online courses in use and to hear affirmation that the courses are well designed and appreciated by staff developers and employees.
- Anna, Learning Technology Consultant, SD
I just had my annual survey (perfect zero!) and the surveyor was impressed with the Upstairs Solutions that our staff has been doing. Thank you for continuing to exceed our expectations!
- Susan, Administrator/Owner, MI
See what CMS has to say. Or just listen to a client.
RECORD-KEEPING AND COMPLIANCE
Thank you so much! I keep letting administration here know how much I love your programs and the ease with tracking hours!
- Dianne, Inservice Director, WI
If I could just take a moment to tell you how pleased we are with Upstairs Solutions. When we first considered on-line inservicing we had to choose between your company and one other. Going with Upstairs Solutions definitely made sense for us. We have had the benefits of increased inservice participation, more variety of courses than we were able to offer consistently in-house, and quality course content that is very relevant to our long term care setting. And we recently underwent our state survey and we were able to utilize our Upstairs Solutions course catalog to help us explain our inservicing program to our surveyors. Thank you for taking us through the implementation process with ease and then providing us with on-going support.
- Karen, HR Coordinator, IL
We will reach our goal for 100% completion in February! We are also getting great feedback. Thanks again for researching and providing this tool for us!
- Cameron, Staff Development, CA
I do want to congratulate you guys on your product. It is easy, fast & simple for both the trainer & trainee. The last system I used I had to make time to input because it was sooo time consuming. Yours I can do while I'm doing orientation. Removing terminated employee is also fast. I can get reports fast too. I am sold. Thanks again.
- Sherry, Staff Development, NE
I did my first Upstairs Solutions record update...with ease thanks to your training and a very user-friendly system. Thanks!!
- Shalone, Staff Educator, PA
After several months of due-diligence research, Upstairs Solutions became the top candidate to provide an on-line education program for our organization. The course offerings were of high quality, the computer requirements were compatible with our organization’s computer system, and the cost was reasonable when compared with the cost for doing internal classroom courses (and when compared with other on-line course services).
I must say that from my perspective, the Upstairs Solutions courses have been a rousing success for compliance purposes. Our current completion rate for the eight courses ranges from 89% to 99.5%. I am pushing to achieve a 100% completion rate by the end of the week. This completion rate is a far cry from the 35% attendance rate that we had with the classroom courses that we did last year. The instant availability of management reports through the Upstairs Solutions database significantly improves management of the course work and decreases recordkeeping time. Also, employees gain control of their learning opportunities and develop pride in their accomplishments, whether it learning basic computer use or completing all the required work before the deadlines.
- Rick, Director of Education and Leadership Development, MN
COURSE QUALITY AND STAFF FEEDBACK
Today has been our first real day and everyone so far LOVES it.
- Cassandra, Director, MD
Just want to tell you how very pleased I am with Upstairs Solutions! This program is awesome & so perfect for us. We are really getting folks going – have 2 computer stations now - “Upstairs Stations” we call them. After being in this business for more than 3 decades, this is the best training method & “solution” I have ever worked with. Thank you, thank you!
- Gloria, Administrator, WA
We are so pleased that our facility has chosen Upstairs Solutions for our education format for our staff. We were very apprehensive that this new learning technology for some of our employees would be overwhelming to them. To our surprise this was not the case at all. Upstairs Solutions is very user friendly so the implementation of Upstairs Solutions as an educational source for our employees was so easy. Our employees who did not have any computer experience prior to Upstairs Solutions are now so proud of themselves that they have entered the computer world and in the process are learning valuable information so they can be successful employees.
- Lorna Gartzke, Administrator, WI
We completed our first month requiring the completion of one mandatory course. We had 98 - 99% compliance – AMAZING! I was really surprised at how well received the whole program & concept was. At first there were some grumblings more out of fear than anything else. But, they were so proud to learn something new & to be successful at it – and I’m talking older folks who barely speak English. It really is so easy to use – great job – We could be a commercial!
- Patty, Administrator, NJ
Good feedback from my staff, they even request additional courses. I am very pleased. I love your program. It makes my life so much easier.
- Mary, Staff Development, NY
Upstairs Solutions is extremely easy to use, even for first time computer users, but it is also fun and engaging which makes learning enjoyable. Since the modules are geared toward Long Term Care, all the material is relevant and pertinent to our staff. Staff love the interactive games and quizzes which help them to be more successful on the post tests and management raves about the reporting and tracking capabilities.
- Morgan, Training and Development, MI
After using Upstairs Solutions for 6 months…
- I am definitely saving money on overtime because I can see people are not clocking in early or late to attend an inservice.
- My staff has learned to use computers and they are excited for each month’s inservice.
- I feel like people know more. I can actually see things like better hand washing.
- Haven’t had an incident report in 3 months (knock on wood).
- I was running behind a bit on scheduling the next inservice and had 20 people come to my door asking for it. They actually enjoy learning.
- Tina, Human Resources, IL
I was scared at first because I had never used a computer before. But, I understood how to use this system pretty easily and I really remembered what I learned. This was great!
- Sandra, CNA, IL
This is a far better way to do your inservice programs you pay more attention to detail here than in a group setting.
- Lynn, Medical Records, WI
I liked it because I could go at my own pace on the computer.
- Bess, CNA MI
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